Regent Asset Management International Regent Asset Management International Ltd

Treating Customers Fairly

As you"ll be aware, the Financial Conduct Authority"s (FCA) Treating Customers Fairly (TCF) initiative is designed to ensure that customers achieve a fair deal and an outcome that best matches their requirements.

The FCA has defined six consumer outcomes which explain what it wants TCF to achieve for consumers:

Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture;

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly;

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale;

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances;

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect;

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

Regent Asset Management International Ltd recognises its responsibilities in ensuring that all customers are treated fairly and, as such, we have adopted some principles which support our commitment to TCF and our team are sure to observe these principles.

We are committed to Treating Customers Fairly and we will:
  • Always demonstrate our company values (accountable, caring, respectful, ethical, efficient and dedicated) at all times;
  • Act honestly and with integrity and seek to ensure that commercial decisions are aligned to our client"s needs;
  • Ensure that our staff are properly trained and are competent and diligent;
  • Seek to meet our client"s needs by offering professional advice, products and services where appropriate;
  • Make our marketing literature, policy rules and correspondence as clear and understandable as possible for all our client"s and communicated properly;
  • Keep our client"s informed if their policy is affected in any way;
  • If there is a claim we can assist where possible to ensure it is settled in a fair, timely and efficient manner;
  • Treat all forms of customer feedback including complaints, as opportunities to improve the customer experience;
  • Take any corrective action to protect the interests of our client"s as quickly as possible and behave in an impartial and reasonable manner.

Best service for everyone.

Our team is expected to follow these principles and treat customers fairly at all times.

©2015 Regent Asset Management International Ltd